We are committed to quality at every step of the ordering, packing, and shipping process.
Please note the following guidelines for shipping products.
How much is shipping?
- Shipping is free for orders of $100 or more
- Shipping is $9 for orders under $100
- Shipping/delivery fees apply to Canada only.
- We are currently only shipping to Canada, and all prices are in Canadian dollars.
How long will it take for my order to arrive?
- We will ship orders in 1-3 business days from the time we receive your order.
- We use Canada Post to ship our products, and delivery times vary but generally arrive 6-10 days once packages are shipped. This is an estimate and not a guarantee.
When are you open for shipping?
- We ship products from Monday to Friday and will not be available for shipping on weekends or holidays.
- Please check in about Holiday Hours before ordering if your order date falls on a statutory holiday.
What are your other shipping guidelines?
- Please keep note of any emails we send about your order. It is the client’s responsibility to read and verify the information in our correspondence relating to your order.
- Product orders of $500 or more will require a signature upon delivery.
- If your order is delayed, you will not be entitled to a refund or damage/interest claim. We aim to be efficient in our shipping practices but delivery times may vary, as each product is hand-packed especially for you by our in-clinic team.
What happens if the product I ordered becomes unavailable or runs out?
If the product you ordered has just become unavailable or is temporarily not available, we will send you a message to confirm whether you would like to either: cancel your order and receive a refund, or keep your order confirmation and wait until the item is restocked.